A customer support platform that provides an omnichannel inbox for managing communications from websites, mobile apps, and social messaging channels. The software includes a chat widget, a shared inbox, a knowledge base for customer self-service, and a built-in support CRM to organize customer data. It features a no-code AI agent builder that allows users to train AI on business resources and deploy automated workflows across various channels such as WhatsApp, Messenger, and Instagram. The platform is designed for customer support, marketing, and sales teams to automate inquiries and track team performance through analytics. It is deployed as a cloud-based service and allows teams to centralize inbound messages from multiple sources into one collaborative workspace. The system also provides internal workflow automation to reduce manual work for support operators.
Whether you want to cut software costs or escape vendor lock-in, these open source alternatives to Crisp give you an option you fully own. You can self-host them, so your data stays on infrastructure you control. This page lists 1 open source alternative to Crisp. The most popular is Chaskiq. It uses the AGPL-3.0+Commons-Clause license and ships an official Docker image.
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