Open Source Helpdesk Software
Helpdesk software centralizes customer support queries from email, live chat, and social media into a single ticketing system. These tools organize incoming requests and provide a structured way to manage knowledge bases for common user questions. This type of software serves support teams and business operators who need to track resolution times and agent workloads. Self-hosting these apps ensures that sensitive customer correspondence and support history remain on private servers rather than in external cloud databases.
This page lists 11 open source tools in the Helpdesk category. The most popular are Chatwoot, UVDesk and Zammad. Most use the AGPL-3.0 or AGPL-3.0+Commons-Clause license, and 10 offer an official Docker image.
Chatwoot
Centralize live chat, email, and social messages in one inbox with AI‑assisted replies and automation.
UVDesk
A service oriented ticketing system for managing customer support queries and organizing a knowledge base.
Zammad
A web based helpdesk and customer support platform that centralizes communication across email, chat, telephone and social media.
Freescout
A self-hosted help desk and shared inbox system for managing customer support tickets and email communications.
Erxes
A self-hosted experience management infrastructure that unifies marketing, sales, operations, and customer support in one platform.
Chaskiq
A messaging platform for marketing and support that integrates live chat, chatbots, and knowledge base management.
Frappe Helpdesk
Manage customer support tickets and automate workflows through a dedicated agent portal and customer knowledge base.
libredesk
Self-hosted omnichannel customer support desk providing live chat and email management in a single binary.
Live Helper Chat
A self-hosted live support system featuring AI bot integration and multi-channel communication for website visitors.
Request Tracker
An issue and ticket tracking system for organizations to manage tasks and track completion progress.
ITFlow
A unified documentation, ticket management, and accounting platform designed specifically for managed service providers.
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